Position Title: Group General Manager
Location: Bengaluru, Karnataka
Reports To: CEO
Employment Type: Full-Time
Company Overview:
We are a rapidly growing restaurant chain expanding through a franchise model. With a strong presence across India and a commitment to culinary excellence, we are looking for a dynamic and experienced Group General Manager to lead our operations and drive profitable growth.
Key Responsibilities:
1. Strategic Leadership:
- Develop and implement strategic plans to drive growth and profitability.
- Provide leadership and direction to the business head operations team.
- Ensure alignment of operational activities with the company's overall business objectives.
2. Franchise Management:
- Oversee the performance of all franchise outlets to ensure consistency and quality.
- Establish and maintain strong relationships with franchisees.
- Develop and implement best practices to support franchise growth and sustainability.
3. Operational Excellence:
- Lead and manage day-to-day operations across all restaurant outlets.
- Implement and maintain high standards of service, quality, and safety.
- Drive operational efficiencies and cost-effectiveness.
4. Financial Management:
- Develop and manage the budget for operations.
- Monitor financial performance and implement measures to achieve financial targets.
- Analyze financial reports to identify opportunities for cost reduction and revenue enhancement.
5. Team Development:
- Recruit, train, and develop a high-performing operations team.
- Foster a culture of continuous improvement and professional development.
- Implement performance management processes to ensure team accountability and growth.
6. Customer Focus:
- Ensure a superior customer experience across all outlets.
- Address customer feedback and implement improvements to enhance satisfaction.
- Stay abreast of industry trends and customer preferences to inform business decisions.
7. Compliance and Safety:
- Ensure compliance with all regulatory requirements and company policies.
- Implement and monitor safety and hygiene standards.
- Conduct regular audits and take corrective actions as needed.
